Refund policy
Order Cancellation Policy
You have the option to cancel your order and receive a refund as long as it hasn't been shipped. Once your order is on its way, please wait for its arrival before initiating the return process.
Returns and Exchanges
Your satisfaction is important to us. Most items that are in new condition can be returned within 30 business days following delivery.
- Contact our Customer Service team to initiate a return and provide information regarding the item(s) and the reason for the return.
- Once you receive return instructions from us, please pack the item(s) in their original packaging.
- Return the item(s) as per the provided instructions. We will share the return address and shipping details once your return request is approved. (Please note: Returns that are not authorized will be refused).
- Most returns are processed within 5 business days after we receive your package.
Conditions for Returns
You have a period of 30 business days from the date of delivery to assess whether an item meets your needs. Please reach out to us within this window for returns or exchanges.
In order to qualify for a return, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.
Please refrain from sending your items back to the manufacturer.
Charges for Returns
If your return is a result of our error (for instance, incorrect or defective items), you will receive a full refund.
If the return is due to the buyer's preference (such as dissatisfaction with the product or ordering the wrong size), a complete refund will still be issued.
No restocking fees will apply for returned items.
Refund Process (if applicable)
After we receive and review your return, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed within 10 business days back to your original payment method.
Refund Delays or Missing Refunds (if applicable)
If you haven't received your refund, first check your bank account. Then, contact your credit card issuer, as the processing times may vary.
If problems persist, reach out to your bank. For further assistance, email us at Support@ripitte.shop.
Items on Sale (if applicable)
Only regularly priced items are eligible for refunds; items that are on sale cannot be returned for a refund.
Exchanges (if applicable)
Exchanges are only offered for items that are defective or damaged. To begin an exchange for the same item, please email us at Support@ripitte.shop.
The shipping time for exchanged items might differ based on location.
Return Shipping Address
To start a return, please contact us at Support@ripitte.shop. We will provide the return shipping address upon approval; returns sent without prior authorization will not be accepted.
We are eager to assist you. Please get in touch with us at:
Email: Support@ripitte.shop